Terms & Conditions
These Terms & Conditions (the “Terms”) constitute a binding agreement between GBBS AB (Swedish Corporate ID No. 559565-7684, “GBBS”, “we”, “us”) located at Brånängen 10, 683 94 Lakene, Sweden, and the entity identified in the Order (“Customer”, “you”).
These Terms govern your access to and use of the GBBS software platform, training modules, certification schemes, and related support services (collectively, the “Services”).
By clicking “I Accept,” executing an Order Form, or accessing the Services, you confirm that:
You have read, understood, and agreed to these Terms.
You are authorised to bind the legal entity (company) for which you are acting.
1. Definitions
Account: The digital environment provisioned for Customer to access the Services.
Affiliate: Any entity that controls, is controlled by, or is under common control with a party.
Authorised Users: Employees, agents, and contractors designated by Customer to use the Services under Customer’s Account.
Certification Marks: The logos, badges, and certificates issued by GBBS upon successful completion of Certification requirements.
Customer Data: All data, files, and content entered into the Services by Customer or Authorised Users.
Documentation: The official user guides, certification rules, and technical documentation provided by GBBS.
Order: The online checkout process, signed order form, or accepted quote specifying the Subscription plan, fees, and term.
Subscription Term: The duration of authorised access as defined in the Order.
2. The Services
2.1 Scope of Services
GBBS provides a SaaS platform for bed bug risk management, training, and documentation. The Services act as a framework to assist Customer in maintaining diligence and recordkeeping.
2.2 CRITICAL DISCLAIMER: GBBS is Not a Pest Control Operator
GBBS provides software and training tools only. We are not a pest control operator, exterminator, or sanitation service.
We do not perform on-site inspections or treatments.
We do not guarantee that the use of the Services will prevent pest infestations, bites, or related legal claims.
Any engagement with third-party pest control professionals is the Customer’s sole responsibility.
2.3 No Custom SOPs
Unless explicitly listed in an Order, the Services provide standard industry frameworks. GBBS does not write bespoke Standard Operating Procedures (SOPs) for Customer.
2.4 Updates and Availability
GBBS may update the Services (including the Certification criteria) to reflect industry changes or technical improvements. We aim for high availability but do not guarantee uninterrupted access. Scheduled maintenance will be notified in advance where possible.
3. Certification and Marks
3.1 Certification Requirements
To obtain or maintain GBBS Certification, Customer must strictly adhere to the requirements set out in the Certification Scheme (as updated by GBBS from time to time).
3.2 Use of Marks
Subject to compliance with these Terms, GBBS grants Customer a limited, revocable license to display GBBS Certification Marks to indicate valid certification status.
3.3 Revocation and Misuse
If Customer fails to maintain the required standards, or if the Subscription expires/terminates, Customer must immediately cease using all Certification Marks (digital and physical) and remove any claims of being “GBBS Certified.” Misrepresenting certification status is a material breach of these Terms.
4. Customer Responsibilities
4.1 Account Security
Customer is responsible for all activity occurring under its Account. Customer must ensure Authorised Users keep credentials confidential and do not share passwords.
4.2 Training and Oversight
The Services are a tool, not a substitute for management. Customer is responsible for ensuring its staff actually complete the training and perform the tasks recorded in the system.
4.3 Acceptable Use
Customer and Authorised Users shall not:
Reverse engineer, copy, or attempt to derive the source code of the Services.
Use the Services to build a competing product.
Falsify records, timestamps, or training completion data.
Use the Services for any unlawful purpose.
5. Fees and Payment
5.1 Fees
Fees are described in the Order. Unless specified otherwise, fees are fixed for the initial Subscription Term. GBBS reserves the right to adjust pricing for renewal terms upon notice to Customer.
5.2 Taxes
Fees are exclusive of VAT and applicable sales taxes. Customer is responsible for paying all taxes associated with its purchase, except for taxes based on GBBS’s net income.
5.3 Late Payment
Undisputed overdue amounts may be subject to interest at the maximum rate permitted by law (or 1.5% per month, whichever is lower) plus collection costs. GBBS may suspend access to the Services until overdue amounts are paid.
6. Term and Termination
6.1 Subscription Term and Auto-Renewal
The Subscription begins on the start date specified in the Order and continues for the Subscription Term. Subscriptions automatically renew for successive periods of equal length (or one year, whichever is shorter) unless either party gives notice of non-renewal at least 30 days before the end of the current term.
6.2 Termination for Cause
Either party may terminate this agreement immediately upon written notice if the other party commits a material breach and fails to cure such breach within 30 days of receiving notice.
6.3 Effect of Termination
Upon termination:
Access to the Services ceases immediately.
Customer must stop using all Certification Marks.
Outstanding fees become immediately due.
7. Data Protection and Ownership
7.1 Customer Data
Customer owns all rights to Customer Data. Customer grants GBBS a license to host, copy, transmit, and display Customer Data as necessary to provide the Services.
7.2 Aggregated Data
GBBS may monitor use of the Services and use data in an anonymised and aggregated manner (where Customer is not identified) to compile statistical and performance information, improve the Services, and create industry benchmarks. GBBS retains all intellectual property rights in such aggregated data.
7.3 Personal Data (DPA)
To the extent GBBS processes personal data on behalf of Customer, the parties agree to comply with the Data Processing Agreement (DPA) attached hereto as Appendix A.
8. Intellectual Property
GBBS (or its licensors) retains all ownership and intellectual property rights in the Services, the Platform, the Training Content, the Certification Scheme, and the Documentation. No rights are granted to Customer other than the limited right to use the Services as expressly set forth herein.
9. Warranties and Disclaimers
9.1 Limited Warranty
GBBS warrants that the Services will perform materially in accordance with the Documentation.
9.2 Disclaimer
Except as expressly provided in Section 9.1, the Services are provided “AS IS.” GBBS disclaims all other warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
GBBS does not warrant that the Services will meet Customer’s specific legal or insurance requirements.
10. Limitation of Liability
10.1 Exclusion of Consequential Damages
To the extent permitted by law, neither party shall be liable for any indirect, special, incidental, punitive, or consequential damages, including loss of profits, data, or business reputation.
10.2 Liability Cap
GBBS’s total aggregate liability arising out of or related to these Terms (whether in contract, tort, or otherwise) shall not exceed the total amount paid by Customer to GBBS in the twelve (12) months preceding the event giving rise to the claim.
11. Indemnification
Customer shall indemnify and hold harmless GBBS and its officers, directors, and employees from any third-party claims, damages, or costs (including reasonable legal fees) arising from:
Customer’s violation of applicable laws or regulations.
Customer’s misuse of the Certification Marks.
Third-party claims regarding personal injury or property damage (including bed bug infestations) occurring at Customer’s premises.
12. General Provisions
12.1 Governing Law and Dispute Resolution
These Terms are governed by the substantive laws of Sweden. Any dispute shall be settled by the general courts of Sweden, with the Stockholm District Court as the court of first instance.
12.2 Force Majeure
Neither party is liable for failure to perform (excluding payment obligations) due to causes beyond its reasonable control, including internet service provider failures, denial of service attacks, natural disasters, or government actions.
12.3 Entire Agreement
These Terms and the Order constitute the entire agreement between the parties and supersede all prior agreements. If there is a conflict between the Order and these Terms, the Order controls.
Appendix A: Data Processing Agreement (DPA)
1. Scope and Roles
This Data Processing Agreement (“DPA”) applies when GBBS AB processes Personal Data on behalf of the Customer. For the purposes of this DPA:
Customer is the Data Controller (determines the purpose of data).
GBBS AB is the Data Processor (processes data on instructions).
2. Nature and Purpose of Processing
GBBS will process Personal Data solely to provide the Services described in the Terms (e.g., managing user accounts, tracking training progress, and certification records) and for technical operations such as hosting and backups.
3. Data Categories
Data Subjects: Customer’s employees, contractors, and potentially guests (if guest data is entered into incident logs).
Personal Data: Names, email addresses, job titles, training logs, and certification status.
4. Processor Obligations
GBBS AB agrees to:
Instructions: Process Personal Data only on written instructions from the Customer (these Terms constitute such instructions) unless required by law.
Confidentiality: Ensure that all personnel authorised to process Personal Data have committed themselves to confidentiality.
Security: Implement appropriate technical and organisational measures (Article 32 GDPR) to ensure a level of security appropriate to the risk, including encryption and regular testing of security effectiveness.
Assistance: Assist the Customer, insofar as possible, in fulfilling its obligation to respond to Data Subject requests (e.g., requests for access or deletion).
Breach Notification: Notify the Customer without undue delay after becoming aware of a Personal Data Breach affecting Customer Data.
5. Sub-Processors
Authorisation: Customer grants GBBS general written authorisation to engage third-party sub-processors (e.g., cloud hosting providers like AWS/Azure, email service providers).
Changes: GBBS will inform Customer of any intended changes concerning the addition or replacement of sub-processors, giving Customer the opportunity to object.
Liability: GBBS remains fully liable to the Customer for the performance of the sub-processor’s obligations.
6. International Transfers
If GBBS transfers Personal Data outside the EU/EEA, such transfer will rely on:
An adequacy decision by the European Commission; or
Standard Contractual Clauses (SCCs) approved by the European Commission.
7. Audits
Upon reasonable request and subject to confidentiality obligations, GBBS will make available information necessary to demonstrate compliance with this DPA. If the Customer requires an on-site audit, it shall be conducted at Customer’s expense, during normal business hours, and without disrupting GBBS’s operations.
8. Deletion or Return
Upon termination of the Subscription, GBBS shall, at the choice of the Customer, delete or return all Personal Data to the Customer, unless Union or Member State law requires storage of the Personal Data.
These Terms govern your access to and use of the GBBS software platform, training modules, certification schemes, and related support services (collectively, the “Services”).
By clicking “I Accept,” executing an Order Form, or accessing the Services, you confirm that:
You have read, understood, and agreed to these Terms.
You are authorised to bind the legal entity (company) for which you are acting.
1. Definitions
Account: The digital environment provisioned for Customer to access the Services.
Affiliate: Any entity that controls, is controlled by, or is under common control with a party.
Authorised Users: Employees, agents, and contractors designated by Customer to use the Services under Customer’s Account.
Certification Marks: The logos, badges, and certificates issued by GBBS upon successful completion of Certification requirements.
Customer Data: All data, files, and content entered into the Services by Customer or Authorised Users.
Documentation: The official user guides, certification rules, and technical documentation provided by GBBS.
Order: The online checkout process, signed order form, or accepted quote specifying the Subscription plan, fees, and term.
Subscription Term: The duration of authorised access as defined in the Order.
2. The Services
2.1 Scope of Services
GBBS provides a SaaS platform for bed bug risk management, training, and documentation. The Services act as a framework to assist Customer in maintaining diligence and recordkeeping.
2.2 CRITICAL DISCLAIMER: GBBS is Not a Pest Control Operator
GBBS provides software and training tools only. We are not a pest control operator, exterminator, or sanitation service.
We do not perform on-site inspections or treatments.
We do not guarantee that the use of the Services will prevent pest infestations, bites, or related legal claims.
Any engagement with third-party pest control professionals is the Customer’s sole responsibility.
2.3 No Custom SOPs
Unless explicitly listed in an Order, the Services provide standard industry frameworks. GBBS does not write bespoke Standard Operating Procedures (SOPs) for Customer.
2.4 Updates and Availability
GBBS may update the Services (including the Certification criteria) to reflect industry changes or technical improvements. We aim for high availability but do not guarantee uninterrupted access. Scheduled maintenance will be notified in advance where possible.
3. Certification and Marks
3.1 Certification Requirements
To obtain or maintain GBBS Certification, Customer must strictly adhere to the requirements set out in the Certification Scheme (as updated by GBBS from time to time).
3.2 Use of Marks
Subject to compliance with these Terms, GBBS grants Customer a limited, revocable license to display GBBS Certification Marks to indicate valid certification status.
3.3 Revocation and Misuse
If Customer fails to maintain the required standards, or if the Subscription expires/terminates, Customer must immediately cease using all Certification Marks (digital and physical) and remove any claims of being “GBBS Certified.” Misrepresenting certification status is a material breach of these Terms.
4. Customer Responsibilities
4.1 Account Security
Customer is responsible for all activity occurring under its Account. Customer must ensure Authorised Users keep credentials confidential and do not share passwords.
4.2 Training and Oversight
The Services are a tool, not a substitute for management. Customer is responsible for ensuring its staff actually complete the training and perform the tasks recorded in the system.
4.3 Acceptable Use
Customer and Authorised Users shall not:
Reverse engineer, copy, or attempt to derive the source code of the Services.
Use the Services to build a competing product.
Falsify records, timestamps, or training completion data.
Use the Services for any unlawful purpose.
5. Fees and Payment
5.1 Fees
Fees are described in the Order. Unless specified otherwise, fees are fixed for the initial Subscription Term. GBBS reserves the right to adjust pricing for renewal terms upon notice to Customer.
5.2 Taxes
Fees are exclusive of VAT and applicable sales taxes. Customer is responsible for paying all taxes associated with its purchase, except for taxes based on GBBS’s net income.
5.3 Late Payment
Undisputed overdue amounts may be subject to interest at the maximum rate permitted by law (or 1.5% per month, whichever is lower) plus collection costs. GBBS may suspend access to the Services until overdue amounts are paid.
6. Term and Termination
6.1 Subscription Term and Auto-Renewal
The Subscription begins on the start date specified in the Order and continues for the Subscription Term. Subscriptions automatically renew for successive periods of equal length (or one year, whichever is shorter) unless either party gives notice of non-renewal at least 30 days before the end of the current term.
6.2 Termination for Cause
Either party may terminate this agreement immediately upon written notice if the other party commits a material breach and fails to cure such breach within 30 days of receiving notice.
6.3 Effect of Termination
Upon termination:
Access to the Services ceases immediately.
Customer must stop using all Certification Marks.
Outstanding fees become immediately due.
7. Data Protection and Ownership
7.1 Customer Data
Customer owns all rights to Customer Data. Customer grants GBBS a license to host, copy, transmit, and display Customer Data as necessary to provide the Services.
7.2 Aggregated Data
GBBS may monitor use of the Services and use data in an anonymised and aggregated manner (where Customer is not identified) to compile statistical and performance information, improve the Services, and create industry benchmarks. GBBS retains all intellectual property rights in such aggregated data.
7.3 Personal Data (DPA)
To the extent GBBS processes personal data on behalf of Customer, the parties agree to comply with the Data Processing Agreement (DPA) attached hereto as Appendix A.
8. Intellectual Property
GBBS (or its licensors) retains all ownership and intellectual property rights in the Services, the Platform, the Training Content, the Certification Scheme, and the Documentation. No rights are granted to Customer other than the limited right to use the Services as expressly set forth herein.
9. Warranties and Disclaimers
9.1 Limited Warranty
GBBS warrants that the Services will perform materially in accordance with the Documentation.
9.2 Disclaimer
Except as expressly provided in Section 9.1, the Services are provided “AS IS.” GBBS disclaims all other warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
GBBS does not warrant that the Services will meet Customer’s specific legal or insurance requirements.
10. Limitation of Liability
10.1 Exclusion of Consequential Damages
To the extent permitted by law, neither party shall be liable for any indirect, special, incidental, punitive, or consequential damages, including loss of profits, data, or business reputation.
10.2 Liability Cap
GBBS’s total aggregate liability arising out of or related to these Terms (whether in contract, tort, or otherwise) shall not exceed the total amount paid by Customer to GBBS in the twelve (12) months preceding the event giving rise to the claim.
11. Indemnification
Customer shall indemnify and hold harmless GBBS and its officers, directors, and employees from any third-party claims, damages, or costs (including reasonable legal fees) arising from:
Customer’s violation of applicable laws or regulations.
Customer’s misuse of the Certification Marks.
Third-party claims regarding personal injury or property damage (including bed bug infestations) occurring at Customer’s premises.
12. General Provisions
12.1 Governing Law and Dispute Resolution
These Terms are governed by the substantive laws of Sweden. Any dispute shall be settled by the general courts of Sweden, with the Stockholm District Court as the court of first instance.
12.2 Force Majeure
Neither party is liable for failure to perform (excluding payment obligations) due to causes beyond its reasonable control, including internet service provider failures, denial of service attacks, natural disasters, or government actions.
12.3 Entire Agreement
These Terms and the Order constitute the entire agreement between the parties and supersede all prior agreements. If there is a conflict between the Order and these Terms, the Order controls.
Appendix A: Data Processing Agreement (DPA)
1. Scope and Roles
This Data Processing Agreement (“DPA”) applies when GBBS AB processes Personal Data on behalf of the Customer. For the purposes of this DPA:
Customer is the Data Controller (determines the purpose of data).
GBBS AB is the Data Processor (processes data on instructions).
2. Nature and Purpose of Processing
GBBS will process Personal Data solely to provide the Services described in the Terms (e.g., managing user accounts, tracking training progress, and certification records) and for technical operations such as hosting and backups.
3. Data Categories
Data Subjects: Customer’s employees, contractors, and potentially guests (if guest data is entered into incident logs).
Personal Data: Names, email addresses, job titles, training logs, and certification status.
4. Processor Obligations
GBBS AB agrees to:
Instructions: Process Personal Data only on written instructions from the Customer (these Terms constitute such instructions) unless required by law.
Confidentiality: Ensure that all personnel authorised to process Personal Data have committed themselves to confidentiality.
Security: Implement appropriate technical and organisational measures (Article 32 GDPR) to ensure a level of security appropriate to the risk, including encryption and regular testing of security effectiveness.
Assistance: Assist the Customer, insofar as possible, in fulfilling its obligation to respond to Data Subject requests (e.g., requests for access or deletion).
Breach Notification: Notify the Customer without undue delay after becoming aware of a Personal Data Breach affecting Customer Data.
5. Sub-Processors
Authorisation: Customer grants GBBS general written authorisation to engage third-party sub-processors (e.g., cloud hosting providers like AWS/Azure, email service providers).
Changes: GBBS will inform Customer of any intended changes concerning the addition or replacement of sub-processors, giving Customer the opportunity to object.
Liability: GBBS remains fully liable to the Customer for the performance of the sub-processor’s obligations.
6. International Transfers
If GBBS transfers Personal Data outside the EU/EEA, such transfer will rely on:
An adequacy decision by the European Commission; or
Standard Contractual Clauses (SCCs) approved by the European Commission.
7. Audits
Upon reasonable request and subject to confidentiality obligations, GBBS will make available information necessary to demonstrate compliance with this DPA. If the Customer requires an on-site audit, it shall be conducted at Customer’s expense, during normal business hours, and without disrupting GBBS’s operations.
8. Deletion or Return
Upon termination of the Subscription, GBBS shall, at the choice of the Customer, delete or return all Personal Data to the Customer, unless Union or Member State law requires storage of the Personal Data.